Terms of Service

Basic Website Management

Clients enrolled in the Basic Website Management plan are entitled to website hosting that includes the SSL certificate, and running 30-day backups of all site files and database(s). The plan also includes premium software plug-ins to the WordPress platform for form production and site design/editing. This service covers all maintenance services for the website, including the back-end maintenance of the software platform and plug-ins, as well as the front-end content maintenance as requested by the client, to include 3 hours per month at no additional charge. Time over that may be billed at the discretion of Outward Image for the prevailing in-house hourly rate.

The client is not obligated to any length of term. If the client cancels our service before they have made a total of 18 monthly payments, it will result in the suspension of their website. Outward Image will retain their files and database(s) for 60 days. If the client shows no interest in returning to our service within that period of time, all files and database(s) will be deleted. 

If the client decides to cancel their service after they have made a total of 18 monthly payments, or 18 months since a first payment is received, they are free to seek hosting services elsewhere. Outward Image will provide all necessary credentials and access to all files and databases for a successful transfer to a different hosting server. In this event, Outward Image will no longer be obligated to fund any software platform or plug-in included in the site originally, as all fiscal obligations for maintaining the site will transfer to the client. 

After 18 payments, the client also has the option of dropping the content maintenance portion of the service. They would retain all hosting services, but would be responsible for editing the front-end content. In this event, Outward Image will continue to fund any software platform or plug-in included in the Basic Website Management plan.